Freshdesk Knowledge Base Localization For Quick, Hassle-free Self-service
World's Leading Brands Trust Lingpad To Create Exceptional 'Self-Service' Experiences
Freshdesk Knowledge Base Translation Sorted In Three Simple Steps
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How It Works
Pull
Import existing content from Freshdesk with or without translations. Control which content to import with manual-pull feature. Choose the 'automatic-pull' feature to update your help-center articles even when you are off the clock. Let Lingpad work for you.
Localize
Localize your Kbase articles with unrestricted freedom. Choose AI-powered translations, invite internal or external translation providers and localization managers, or use our cherry-picked ISO-certified Language Service Providers.
Push
Full freedom to export just one article in one language as soon as the translations are approved or multiple articles. The translated articles will reflect the status on Freshdesk Knowledge Base. Still in drafts? We will keep it there. Published? Yay! One less task for you.
With Lingpad, VEO imported over a hundred articles in multiple languages with a single click, fast-tracked the knowledge base localization process and reduced time to publish.
Multilingual Customer Service Uncomplicated With Advanced, Future-centric Features
Centralized Content Management
Facilitate smooth content exchange to streamline process. With a single click, import and export the most recent versions of your Kbase articles. Use the auto-pull feature to eliminate the tedious process of manually importing the most recent version of your articles. No more email exchanges between multiple drafts and edits!
Collaborate Across Teams
Free reign to pick your translation crew, without restrictions! Invite team members from different departments, external translators, and localization partners to collaborate on a single platform. Alternatively, you could pick one of our reputable, ISO-certified Language Service Providers who are competent about your industry, your customers' native tongue and culture.
High-Quality Translations
Gain unrestricted access to advanced features such as translation memories, glossaries, QA checks, and a built-in editor to be consistent and accurate with all your communications. Nothing will be lost in translation here.
Multiple Content Types
Translate and localize multiple content types including:
- Categories
- Folders
- Articles
Localize Media Content
Localize multiple types of images that reside in your knowledge base, from product demo screenshots to CTA banners. With Lingpad, you can also translate Custom Design Templates and Hyperlinks.
Real-Time Translation Status Updates
Real-time translation status updates allow you to keep track of all your localization procedures in one location. Lingpad detects minute changes in every article and automatically highlights the current status i.e. the segments that require translations or revisions; within the Languages tab.
Pre-Translation
Lingpad's intuitive Pre-translation feature can take your translations from being a cost to a resource. With the freedom to pre-translate your knowledge base articles via Translation Memories or AI-powered translations, your brand can save on translation costs in the long run.
Multilingual SEO
Gain greater visibility in every region by localizing your help-center article's Title, Meta description, and Alt tags. Alt tag localization assures that your image and content is optimized to organically-rank higher in all languages.
We Take Care Of Security At Every Point Of Your Localization Journey.
ISO Certified
GDPR-compliant
HIPAA-compliant
Meet Your Customers' Demands in Multiple Global Language
- English
- French
- Spanish
- Chinese
- Italian
- German
- Hindi
- Japanese
- Swedish
- Danish
- Dutch
- Greek
- Irish
- Thai
- Polish
- Russian
Your Hub for Multilingual Customer Service Resources
Blog
The secrets to exceeding expectations for global customers? They're here. Explore our blog for insights on multilingual customer service across industries.
Real Voices
Unfiltered conversations around various topics with the brightest minds in the business. Listen in as we explore the future of multilingual customer service.
Help Center
Master Lingpad in minutes! Get all your questions answered here with our comprehensive guides & tutorials for using Lingpad and CS integrations.
Help desk articles on Freshdesk. Localization Management on Lingpad.
Book a free demo to learn how to integrate your Freshdesk Self-service portal with Lingpad or with the help of our knowledge base article.
