The Ideal Localization Tool CX Agencies Can Count on
Global CX Solution Providers Boosting Client Satisfaction with lingpad
Features That Make Providing Multilingual CX Solutions Simple, Quick & Seamless
Human-Centered,
AI-Powered
AI Translation
Time is of the essence for your customers. Utilize speedy AI translations to fast-track general ticket and knowledge base translations. Lingpad helps you leverage proprietary AI systems to deliver high-quality translations with the option to select tone and scale customer support workflows.
Invite Your Translators
Have in-house or freelance localization partners of your own? Invite unlimited linguists and localization collaborators to collaboratively work on multiple localization projects on a single platform.
Translation Providers
Cater to your customers' disparate language requirements and help them expand their global language portfolio with our trusted ISO-certified Language Service Providers.
Intuitive
Editor
Pre-translation
Holistic features to streamline workflow for multiple projects. Utilize the pre-translation through TM or AI to pre-fill segments. Reduce time-to-market for your clients while saving on costs!
Collaboration
The user-friendly and collaborative interface allows your team to provide feedback and communicate clearly with localization partners in 'comments'. Invite your clients to manage and proofread translations.
Reference
Add multiple reference files and guidelines to each client's specific projects to help translators get the context right and maintain brand tone across all support platforms.
Foundational
Features
Translation Memory (TM)
Create client-specific TMs for all your clients' projects or global TMs specific to your agency and add repeated translations. Ensure translation efficiency while saving on time and costs.
Glossary
Safeguard your clients' unique voice with extensive glossaries! Maintain glossaries to ensure industry and brand-specific consistency in every customer-engagement communication.
Quality
Catch translation inconsistencies in real-time with automated quality assurance (QA) and ensure quality translation and localization outputs in all languages.
What Can We Do For Agencies
*Charges for a dedicated LLM:
$1495
For Customer Service Agencies:
Discounted rate!
Amit Shivani
Email: amit@lingpad.com
Announcement: Our Partnership with Premium Plus
We're thrilled to announce that we're partnering with Premium Plus to bring you the best customer experience solutions. Premium Plus will equip brands with the right processes, tools, and set-up to deliver exceptional customer service; while we will take care of streamlining and supercharging your localization processes!
Launch Swift, Accurate, And Seamless Multilingual Knowledge Bases For Global Clients
Witness how help-center localization can positively influence your customers’ growth worldwide. With Lingpad, helping your brands connect with a global audience and reach new markets takes all but a single click.
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Autopilot Mode Activated: Say 'goodbye' to shuffling between Google Sheets, Excel or Word files. Auto-pull ensures you always work on the latest versions of your help-center articles. Avoid shuffling between different types of files and latest versions. Automate your localization processes!
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Content Types:
Supports all content types Categories/Collections, Sections/Folders, Articles, and Dynamic Content/Macros.Supports all content types Categories/Collections, Sections/Folders, Articles, and Dynamic Content/Macros. -
Multilingual SEO:
Seamlessly incorporate Media localization, Metadata and Alt tag translation into your localization strategies to guarantee higher visibility. -
Manual + Auto:
Freedom to import and export as per your needs. -
Real-time Updates:
Stay on top of all your translations with real-time updates.
Integrations
With Lingpad, TruTrip imported over a hundred articles in multiple languages with a single click, fast-tracked the knowledge base localization process and reduced time to publish.
Multilingual Customer Support Sorted: Respond Regionally. Grow Your Clientele Globally.
Watch your clients’ CSAT Scores skyrocket by providing multilingual customer service in any language your client communicates in. Higher customer engagement and retention for your clients, scaling growth for you.
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Human and AI-powered:
Freedom to choose whether you need human or AI-powered translations for a ticket response. -
Tone Selection:
Enhance agent functionality and performance, and avoid delays with auto-reply feature.Choose between a formal or informal tone for customer support communication with Tone selection feature for AI-powered translations. -
Enable/Disable AI translation:
Free AI-translations for all inbound multilingual tickets. Customize customer experience and save on AI translation costs by disabling AI-powered translation when not required. Enable it -
Tags:
Custom tags based on the translation's current status, which help in creating ticket-related reports.
Integrations
Rebtel saw an increase of 7.5% in their CSAT score and a 100% growth in multilingual ticket volume.
Streamlined Workflow To Make Digital Customer Experience Management Efficient & Effective
Optimized localization workflows from a single dashboard to achieve 5x increase in efficiency.
Monitor Progress
Get a bird's eye view of all your multilingual customer service projects, and view how many words are translated, approved and yet to be translated.
Translation Workflow
Track the real-time translation status of each Category/Collection, Section/Folder, and Articles with statuses that help you determine whether a translation is in progress or has been approved.
Track KPIs
Track CX KPI goals and impact, such as average resolution time, through periodic reports and smart dashboards.
Language Analytics
Analyze the languages in which your client received the most tickets over a certain period of time, and share language patterns and insights with your client.
Access Management
Assign varied access to team members — from admins to agents — depending on project requirements.
The Secure Localization Partner For Customer-Centric Brands
Lingpad upholds the highest global standards for privacy, security, and quality.
ISO 27001 and ISO 27017
HIPAA Compliant
EU-US Privacy Shield Framework Compliant
GDPR Compliant
PCI DSS Compliant Payment Processing
Consistent CX Solutions: In Every Industry, Region, CX Tool, and Language.
No matter the industry your clients are in, customer service is impactful when it is personalized. Streamline your customer experience solutions with Lingpad – a translation management system designed to support CX services.
Lingpad upholds the highest global standards for privacy, security, and quality.
Retail and eCommerce
Help your retail and eCommerce clients be 'trendy' forever by offering their clients' a seamless local shopping and customer service experience.
Travel and Tourism
Skyrocket your travel and tourism brands' clientele by helping them provide insightful information in global languages and curate personalized travel experiences.
SaaS and Tech
Assist your SaaS and Tech brands launch their exceptional product in global regions and help deliver exceptional customer support in all languages.
Gaming
Unlock new levels of achievement! Aid Gaming brands win brand loyalty among worldwide players with high-quality and quick multilingual customer support.
Financial Services
Support Finance brands target worldwide audiences by simplifying 'wealth management' - the concept they are fluent in - in the language their customers are most fluent in.
Medicine and Healthcare
Provide exceptional multilingual solutions to Medicine and Healthcare brands by assisting them in delivering accurate support and diagnoses to their patients.
Education and eLearning
Help your Ed and eLearning brands educate curious minds and rank first globally by providing accurate multilingual customer service to global learners.
Media and Entertainment
Empower Media and Entertainment brands to deliver accurate customer support while successfully transmitting region-specific news and entertainment content to global audiences.
Border-free Communication: Multichannel Support in 120+ Languages
Provide exceptional Multilingual Customer Service across Chat, E-mail, Social Media, Help Center and more.
- English
- French
- Spanish
- Chinese
- Italian
- German
- Hindi
- Japanese
- Swedish
- Danish
- Dutch
- Greek
- Irish
- Thai
- Polish
- Russian
Your Hub for Multilingual Customer Service Resources
Blog
The secrets to exceeding expectations for global customers? They're here. Explore our blog for insights on multilingual customer service across industries.
Real Voices
Unfiltered conversations around various topics with the brightest minds in the business. Listen in as we explore the future of multilingual customer service.
Help Center
Master Lingpad in minutes! Get all your questions answered here with our comprehensive guides & tutorials for using Lingpad and CS integrations.
Join Top Customer Experience (CX) Solution Providers Who Trust Lingpad to boost their clients' growth
Lingpad is the ideal partner to ensure scaling success for customer experience solutions companies. We act as your support system as you take your clients’ multilingual customer service to the top.
Book a demo with our Agency Partnership Manager to get a guided tour or sign up and see how it works – for free.
